.Insurance policy agents are actually making use of artificial intelligence, but what devices specifically?Lisa Gobber, Nationwide's P&C director of purchases, spoke to Digital Insurance policy regarding how insurance solutions are actually interacting along with a variety of artificial intelligence innovations. " They are actually thinking of which of their companies are investing in certainly not merely the technology but the knowledge monitoring as well as instruction help. They normally seek to areas like the provider that they use for their firm control system or even their consumer connection administration unit," Gobber pointed out. "They're seeking something logical or even complementary coming from a training path as well as an acceptance standpoint." Digital Insurance communicated using email to insurance policy solutions and also agencies to figure out what artificial intelligence tools they're utilizing. The in black and white responses have been actually softly edited for clearness..